{"id":60166,"date":"2022-05-12T10:30:23","date_gmt":"2022-05-12T10:30:23","guid":{"rendered":"https:\/\/klettwl.ca\/?page_id=60166"},"modified":"2025-06-13T17:22:39","modified_gmt":"2025-06-13T17:22:39","slug":"faqs","status":"publish","type":"page","link":"https:\/\/klettwl.ca\/fr\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"60166\" class=\"elementor elementor-60166 elementor-8025\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"ob-is-breaking-bad elementor-section elementor-top-section elementor-element elementor-element-5b73fd4 qodef-elementor-content-grid elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5b73fd4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ob_bbad_use_it&quot;:&quot;yes&quot;,&quot;_ob_bbad_sssic_use&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-faa2573\" data-id=\"faa2573\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;_ob_bbad_is_stalker&quot;:&quot;no&quot;,&quot;_ob_teleporter_use&quot;:false,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f790c12 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-text-editor\" data-id=\"f790c12\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_postman_use&quot;:&quot;no&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"\/\">Accueil<\/a><\/span> \/ Support \/ <b>FAQs<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"ob-is-breaking-bad ob-bb-inner elementor-section elementor-inner-section elementor-element elementor-element-6f24950 elementor-section-full_width elementor-section-height-default elementor-section-height-default qodef-elementor-content-no\" data-id=\"6f24950\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ob_bbad_use_it&quot;:&quot;yes&quot;,&quot;_ob_bbad_sssic_use&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-00dd94d\" data-id=\"00dd94d\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;_ob_bbad_is_stalker&quot;:&quot;no&quot;,&quot;_ob_teleporter_use&quot;:false,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-17e45f7 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-heading\" data-id=\"17e45f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_harakiri_text_clip&quot;:&quot;none&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQs<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7ec067f\" data-id=\"7ec067f\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_blur_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_blur_level&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:15,&quot;sizes&quot;:[]},&quot;_ob_bbad_is_stalker&quot;:&quot;no&quot;,&quot;_ob_teleporter_use&quot;:false,&quot;background_motion_fx_blur_direction&quot;:&quot;out-in&quot;,&quot;background_motion_fx_blur_range&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:20,&quot;end&quot;:80}},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"ob-is-breaking-bad elementor-section elementor-top-section elementor-element elementor-element-ce99759 elementor-section-boxed elementor-section-height-default elementor-section-height-default qodef-elementor-content-no\" data-id=\"ce99759\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ob_bbad_use_it&quot;:&quot;yes&quot;,&quot;_ob_bbad_sssic_use&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-667703e\" data-id=\"667703e\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;_ob_bbad_is_stalker&quot;:&quot;no&quot;,&quot;_ob_teleporter_use&quot;:false,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4b0b76a ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-heading\" data-id=\"4b0b76a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_harakiri_text_clip&quot;:&quot;none&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Plateformes en ligne<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbd2196 ob-has-background-overlay elementor-widget elementor-widget-webon_core_accordion\" data-id=\"dbd2196\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"webon_core_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-accordion clear qodef-behavior--accordion qodef-layout--simple\">\n\t<h4 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">\n\t\tQu&#039;est-ce que The Spanish Hub \/ My French Hub \/ My Italian Hub \/ Campus Difusi\u00f3n \/ Espace Virtuel?\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<g>\n\t\t\t\t\t<path fill=\"currentColor\" 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d=\"M15.55,7.56c0.12-0.01,0.23,0.03,0.32,0.12c0.09,0.09,0.13,0.2,0.12,0.32c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15c-0.04,0.04-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H0.45c-0.13,0-0.24-0.04-0.33-0.13\n\t\t\t\t\tS0,8.13,0,7.99c0-0.11,0.04-0.22,0.13-0.3s0.19-0.13,0.31-0.14L15.55,7.56z\"\/>\n\t\t\t\t<\/svg><\/span>\n\t<\/span>\n<\/h4>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">En plus des livres imprim\u00e9s, KWL Canada propose des supports num\u00e9riques donnant aux utilisateurs acc\u00e8s \u00e0 notre contenu en ligne. Parfois, ces supports sont identifi\u00e9s sous les noms The Spanish Hub, My French Hub, My Italian Hub, Campus Difusi\u00f3n ou Espace Virtuel, et parfois ils sont simplement d\u00e9sign\u00e9s comme livres en ligne ou cahiers d'exercices en ligne.<\/span><\/p>\t<\/div>\n<\/div><h4 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">\n\t\tComment puis-je acc\u00e9der aux supports num\u00e9riques de KWL Canada?\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<g>\n\t\t\t\t\t<path fill=\"currentColor\" d=\"M8.45,7.56h7.11c0.12-0.01,0.23,0.03,0.32,0.12C15.96,7.78,16.01,7.88,16,8c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15s-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H8.45v7.11c0,0.07-0.01,0.13-0.03,0.18\n\t\t\t\t\t\tc-0.02,0.05-0.05,0.1-0.09,0.14s-0.09,0.07-0.15,0.1C8.12,16,8.06,16.01,8,16c-0.12,0.01-0.23-0.03-0.32-0.12\n\t\t\t\t\t\tc-0.09-0.09-0.13-0.2-0.12-0.32V8.45H0.45c-0.13,0-0.24-0.04-0.33-0.13S0,8.12,0,7.99c0-0.11,0.04-0.22,0.13-0.3\n\t\t\t\t\t\ts0.19-0.13,0.31-0.14l7.12,0.01L7.55,0.44C7.56,0.32,7.6,0.22,7.69,0.13S7.88,0,7.99,0c0.13,0,0.24,0.04,0.33,0.13\n\t\t\t\t\t\ts0.13,0.19,0.13,0.33V7.56z\"\/>\n\t\t\t\t<\/g>\n\t\t\t\t<\/svg><\/span>\n\t\t<span class=\"qodef-icon--minus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<path fill=\"currentColor\" d=\"M15.55,7.56c0.12-0.01,0.23,0.03,0.32,0.12c0.09,0.09,0.13,0.2,0.12,0.32c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15c-0.04,0.04-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H0.45c-0.13,0-0.24-0.04-0.33-0.13\n\t\t\t\t\tS0,8.13,0,7.99c0-0.11,0.04-0.22,0.13-0.3s0.19-0.13,0.31-0.14L15.55,7.56z\"\/>\n\t\t\t\t<\/svg><\/span>\n\t<\/span>\n<\/h4>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">Les licences pour acc\u00e9der \u00e0 nos supports num\u00e9riques peuvent \u00eatre achet\u00e9es individuellement sur notre site web. Une fois l'achat trait\u00e9 (d\u00e8s que le paiement est accept\u00e9), vous recevrez un courriel automatis\u00e9 avec un code de licence et des instructions pour son activation. Une fois activ\u00e9e, votre licence vous donnera acc\u00e8s \u00e0 un produit num\u00e9rique pour une p\u00e9riode sp\u00e9cifi\u00e9e dans le nom et la description du produit sur notre site web. Pour beaucoup de nos supports, vous pouvez acheter des licences pour des dur\u00e9es diff\u00e9rentes : 6 mois, 12 mois, 24 mois ou 36 mois (toutes les dur\u00e9es ne sont pas disponibles pour tous les titres). Les licences de diff\u00e9rentes dur\u00e9es sont r\u00e9pertori\u00e9es comme des produits distincts sur notre site web.<\/span><\/p><p><span style=\"font-weight: 400;\">Pour de nombreux titres, vous pouvez acheter une licence dans le cadre d'un Ensemble hybride ou d'un Ensemble en ligne. Un Ensemble hybride comprend une combinaison de supports num\u00e9riques et imprim\u00e9s. Une fois votre commande pass\u00e9e, votre code de licence en ligne vous sera imm\u00e9diatement envoy\u00e9 par courriel, et votre livre arrivera selon la m\u00e9thode d'exp\u00e9dition que vous sp\u00e9cifierez lors du paiement. Un Ensemble en ligne comprend deux produits num\u00e9riques ou plus. Une fois votre commande pass\u00e9e, vous recevrez deux codes de licence ou plus par courriel.<\/span><\/p>\t<\/div>\n<\/div><h4 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">\n\t\tQu&#039;est-ce que BlinkLearning?\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<g>\n\t\t\t\t\t<path fill=\"currentColor\" d=\"M8.45,7.56h7.11c0.12-0.01,0.23,0.03,0.32,0.12C15.96,7.78,16.01,7.88,16,8c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15s-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H8.45v7.11c0,0.07-0.01,0.13-0.03,0.18\n\t\t\t\t\t\tc-0.02,0.05-0.05,0.1-0.09,0.14s-0.09,0.07-0.15,0.1C8.12,16,8.06,16.01,8,16c-0.12,0.01-0.23-0.03-0.32-0.12\n\t\t\t\t\t\tc-0.09-0.09-0.13-0.2-0.12-0.32V8.45H0.45c-0.13,0-0.24-0.04-0.33-0.13S0,8.12,0,7.99c0-0.11,0.04-0.22,0.13-0.3\n\t\t\t\t\t\ts0.19-0.13,0.31-0.14l7.12,0.01L7.55,0.44C7.56,0.32,7.6,0.22,7.69,0.13S7.88,0,7.99,0c0.13,0,0.24,0.04,0.33,0.13\n\t\t\t\t\t\ts0.13,0.19,0.13,0.33V7.56z\"\/>\n\t\t\t\t<\/g>\n\t\t\t\t<\/svg><\/span>\n\t\t<span class=\"qodef-icon--minus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<path fill=\"currentColor\" d=\"M15.55,7.56c0.12-0.01,0.23,0.03,0.32,0.12c0.09,0.09,0.13,0.2,0.12,0.32c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15c-0.04,0.04-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H0.45c-0.13,0-0.24-0.04-0.33-0.13\n\t\t\t\t\tS0,8.13,0,7.99c0-0.11,0.04-0.22,0.13-0.3s0.19-0.13,0.31-0.14L15.55,7.56z\"\/>\n\t\t\t\t<\/svg><\/span>\n\t<\/span>\n<\/h4>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">BlinkLearning est une plateforme tierce que nous utilisons pour fournir l'acc\u00e8s \u00e0 certains de nos supports num\u00e9riques, \u00e0 l'exception de ceux commercialis\u00e9s sous les noms Campus Difusi\u00f3n ou Espace Virtuel. Vous n'avez pas besoin d'acheter directement quelque chose de BlinkLearning, car vous pouvez acheter des licences pour acc\u00e9der aux supports sur BlinkLearning via notre site web. Vous n'aurez g\u00e9n\u00e9ralement pas besoin de contacter directement BlinkLearning, car le<a href=\"https:\/\/klettwl.ca\/support\/technical-support\/\"><strong>\u00a0support technique de KWL Canada<\/strong><\/a> se fera un plaisir de r\u00e9pondre \u00e0 toutes vos questions.<\/span><\/p>\t<\/div>\n<\/div><h4 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">\n\t\tComment puis-je savoir si ma licence pour les supports num\u00e9riques est toujours valide?\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<g>\n\t\t\t\t\t<path fill=\"currentColor\" d=\"M8.45,7.56h7.11c0.12-0.01,0.23,0.03,0.32,0.12C15.96,7.78,16.01,7.88,16,8c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15s-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H8.45v7.11c0,0.07-0.01,0.13-0.03,0.18\n\t\t\t\t\t\tc-0.02,0.05-0.05,0.1-0.09,0.14s-0.09,0.07-0.15,0.1C8.12,16,8.06,16.01,8,16c-0.12,0.01-0.23-0.03-0.32-0.12\n\t\t\t\t\t\tc-0.09-0.09-0.13-0.2-0.12-0.32V8.45H0.45c-0.13,0-0.24-0.04-0.33-0.13S0,8.12,0,7.99c0-0.11,0.04-0.22,0.13-0.3\n\t\t\t\t\t\ts0.19-0.13,0.31-0.14l7.12,0.01L7.55,0.44C7.56,0.32,7.6,0.22,7.69,0.13S7.88,0,7.99,0c0.13,0,0.24,0.04,0.33,0.13\n\t\t\t\t\t\ts0.13,0.19,0.13,0.33V7.56z\"\/>\n\t\t\t\t<\/g>\n\t\t\t\t<\/svg><\/span>\n\t\t<span class=\"qodef-icon--minus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<path fill=\"currentColor\" d=\"M15.55,7.56c0.12-0.01,0.23,0.03,0.32,0.12c0.09,0.09,0.13,0.2,0.12,0.32c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15c-0.04,0.04-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H0.45c-0.13,0-0.24-0.04-0.33-0.13\n\t\t\t\t\tS0,8.13,0,7.99c0-0.11,0.04-0.22,0.13-0.3s0.19-0.13,0.31-0.14L15.55,7.56z\"\/>\n\t\t\t\t<\/svg><\/span>\n\t<\/span>\n<\/h4>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">Si vous avez d\u00e9j\u00e0 activ\u00e9 une licence num\u00e9rique, v\u00e9rifiez si tous les chapitres sont visibles. Si c'est le cas, votre licence est toujours valide. Si vous ne pouvez voir que le mat\u00e9riel gratuit au d\u00e9but du livre (jusqu'\u00e0 3 chapitres), vous devez acheter un nouveau code du livre.<\/span><\/p>\t<\/div>\n<\/div><h4 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">\n\t\tVais-je perdre tout mon progr\u00e8s lorsque j&#039;active une nouvelle licence num\u00e9rique?\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<g>\n\t\t\t\t\t<path fill=\"currentColor\" d=\"M8.45,7.56h7.11c0.12-0.01,0.23,0.03,0.32,0.12C15.96,7.78,16.01,7.88,16,8c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15s-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H8.45v7.11c0,0.07-0.01,0.13-0.03,0.18\n\t\t\t\t\t\tc-0.02,0.05-0.05,0.1-0.09,0.14s-0.09,0.07-0.15,0.1C8.12,16,8.06,16.01,8,16c-0.12,0.01-0.23-0.03-0.32-0.12\n\t\t\t\t\t\tc-0.09-0.09-0.13-0.2-0.12-0.32V8.45H0.45c-0.13,0-0.24-0.04-0.33-0.13S0,8.12,0,7.99c0-0.11,0.04-0.22,0.13-0.3\n\t\t\t\t\t\ts0.19-0.13,0.31-0.14l7.12,0.01L7.55,0.44C7.56,0.32,7.6,0.22,7.69,0.13S7.88,0,7.99,0c0.13,0,0.24,0.04,0.33,0.13\n\t\t\t\t\t\ts0.13,0.19,0.13,0.33V7.56z\"\/>\n\t\t\t\t<\/g>\n\t\t\t\t<\/svg><\/span>\n\t\t<span class=\"qodef-icon--minus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<path fill=\"currentColor\" d=\"M15.55,7.56c0.12-0.01,0.23,0.03,0.32,0.12c0.09,0.09,0.13,0.2,0.12,0.32c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15c-0.04,0.04-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H0.45c-0.13,0-0.24-0.04-0.33-0.13\n\t\t\t\t\tS0,8.13,0,7.99c0-0.11,0.04-0.22,0.13-0.3s0.19-0.13,0.31-0.14L15.55,7.56z\"\/>\n\t\t\t\t<\/svg><\/span>\n\t<\/span>\n<\/h4>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">Non. Si votre licence pour un produit num\u00e9rique expire, vous pouvez activer la nouvelle licence dans votre compte existant et continuer votre cours sans perdre le moindre progr\u00e8s r\u00e9alis\u00e9 pendant l'utilisation de votre licence pr\u00e9c\u00e9dente.<\/span><\/p>\t<\/div>\n<\/div><h4 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">\n\t\tLes licences num\u00e9riques sont-elles incluses avec les livres physiques?\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<g>\n\t\t\t\t\t<path fill=\"currentColor\" d=\"M8.45,7.56h7.11c0.12-0.01,0.23,0.03,0.32,0.12C15.96,7.78,16.01,7.88,16,8c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15s-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H8.45v7.11c0,0.07-0.01,0.13-0.03,0.18\n\t\t\t\t\t\tc-0.02,0.05-0.05,0.1-0.09,0.14s-0.09,0.07-0.15,0.1C8.12,16,8.06,16.01,8,16c-0.12,0.01-0.23-0.03-0.32-0.12\n\t\t\t\t\t\tc-0.09-0.09-0.13-0.2-0.12-0.32V8.45H0.45c-0.13,0-0.24-0.04-0.33-0.13S0,8.12,0,7.99c0-0.11,0.04-0.22,0.13-0.3\n\t\t\t\t\t\ts0.19-0.13,0.31-0.14l7.12,0.01L7.55,0.44C7.56,0.32,7.6,0.22,7.69,0.13S7.88,0,7.99,0c0.13,0,0.24,0.04,0.33,0.13\n\t\t\t\t\t\ts0.13,0.19,0.13,0.33V7.56z\"\/>\n\t\t\t\t<\/g>\n\t\t\t\t<\/svg><\/span>\n\t\t<span class=\"qodef-icon--minus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<path fill=\"currentColor\" d=\"M15.55,7.56c0.12-0.01,0.23,0.03,0.32,0.12c0.09,0.09,0.13,0.2,0.12,0.32c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15c-0.04,0.04-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H0.45c-0.13,0-0.24-0.04-0.33-0.13\n\t\t\t\t\tS0,8.13,0,7.99c0-0.11,0.04-0.22,0.13-0.3s0.19-0.13,0.31-0.14L15.55,7.56z\"\/>\n\t\t\t\t<\/svg><\/span>\n\t<\/span>\n<\/h4>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">Une licence num\u00e9rique est uniquement incluse avec un livre imprim\u00e9 si les deux sont vendus ensemble dans le cadre d'un ensemble hybride.<\/span><\/p>\t<\/div>\n<\/div><h4 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">\n\t\tPuis-je acheter une licence pour des supports num\u00e9riques dans une librairie?\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<g>\n\t\t\t\t\t<path fill=\"currentColor\" d=\"M8.45,7.56h7.11c0.12-0.01,0.23,0.03,0.32,0.12C15.96,7.78,16.01,7.88,16,8c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15s-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H8.45v7.11c0,0.07-0.01,0.13-0.03,0.18\n\t\t\t\t\t\tc-0.02,0.05-0.05,0.1-0.09,0.14s-0.09,0.07-0.15,0.1C8.12,16,8.06,16.01,8,16c-0.12,0.01-0.23-0.03-0.32-0.12\n\t\t\t\t\t\tc-0.09-0.09-0.13-0.2-0.12-0.32V8.45H0.45c-0.13,0-0.24-0.04-0.33-0.13S0,8.12,0,7.99c0-0.11,0.04-0.22,0.13-0.3\n\t\t\t\t\t\ts0.19-0.13,0.31-0.14l7.12,0.01L7.55,0.44C7.56,0.32,7.6,0.22,7.69,0.13S7.88,0,7.99,0c0.13,0,0.24,0.04,0.33,0.13\n\t\t\t\t\t\ts0.13,0.19,0.13,0.33V7.56z\"\/>\n\t\t\t\t<\/g>\n\t\t\t\t<\/svg><\/span>\n\t\t<span class=\"qodef-icon--minus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<path fill=\"currentColor\" d=\"M15.55,7.56c0.12-0.01,0.23,0.03,0.32,0.12c0.09,0.09,0.13,0.2,0.12,0.32c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15c-0.04,0.04-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H0.45c-0.13,0-0.24-0.04-0.33-0.13\n\t\t\t\t\tS0,8.13,0,7.99c0-0.11,0.04-0.22,0.13-0.3s0.19-0.13,0.31-0.14L15.55,7.56z\"\/>\n\t\t\t\t<\/svg><\/span>\n\t<\/span>\n<\/h4>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">Cela est possible uniquement si le code de licence est vendu en tant que partie d'un ensemble hybride. Contrairement aux ensembles hybrides vendus en ligne, les ensembles hybrides vendus en librairie ont des codes de licence inclus sur des inserts ou des autocollants plac\u00e9s \u00e0 l'int\u00e9rieur des livres imprim\u00e9s.<\/span><\/p><p><span style=\"font-weight: 400;\">Les supports enti\u00e8rement num\u00e9riques ne peuvent \u00eatre achet\u00e9s que sur notre site web.<\/span><\/p>\t<\/div>\n<\/div><h4 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">\n\t\tComment puis-je activer ma licence num\u00e9rique?\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<g>\n\t\t\t\t\t<path fill=\"currentColor\" d=\"M8.45,7.56h7.11c0.12-0.01,0.23,0.03,0.32,0.12C15.96,7.78,16.01,7.88,16,8c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15s-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H8.45v7.11c0,0.07-0.01,0.13-0.03,0.18\n\t\t\t\t\t\tc-0.02,0.05-0.05,0.1-0.09,0.14s-0.09,0.07-0.15,0.1C8.12,16,8.06,16.01,8,16c-0.12,0.01-0.23-0.03-0.32-0.12\n\t\t\t\t\t\tc-0.09-0.09-0.13-0.2-0.12-0.32V8.45H0.45c-0.13,0-0.24-0.04-0.33-0.13S0,8.12,0,7.99c0-0.11,0.04-0.22,0.13-0.3\n\t\t\t\t\t\ts0.19-0.13,0.31-0.14l7.12,0.01L7.55,0.44C7.56,0.32,7.6,0.22,7.69,0.13S7.88,0,7.99,0c0.13,0,0.24,0.04,0.33,0.13\n\t\t\t\t\t\ts0.13,0.19,0.13,0.33V7.56z\"\/>\n\t\t\t\t<\/g>\n\t\t\t\t<\/svg><\/span>\n\t\t<span class=\"qodef-icon--minus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<path fill=\"currentColor\" d=\"M15.55,7.56c0.12-0.01,0.23,0.03,0.32,0.12c0.09,0.09,0.13,0.2,0.12,0.32c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15c-0.04,0.04-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H0.45c-0.13,0-0.24-0.04-0.33-0.13\n\t\t\t\t\tS0,8.13,0,7.99c0-0.11,0.04-0.22,0.13-0.3s0.19-0.13,0.31-0.14L15.55,7.56z\"\/>\n\t\t\t\t<\/svg><\/span>\n\t<\/span>\n<\/h4>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">Pour activer votre licence, suivez les instructions incluses dans le courriel ou sur l'insert avec votre code. Si vous avez d'autres questions, consultez nos <strong><a href=\"https:\/\/klettwl.ca\/support\/digital-platforms-tutorials\/\">Tutoriels pour les Plateformes en Ligne<\/a><\/strong>.<\/span><\/p>\t<\/div>\n<\/div><h4 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">\n\t\tPuis-je retourner ma licence num\u00e9rique pour un remboursement?\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<g>\n\t\t\t\t\t<path fill=\"currentColor\" d=\"M8.45,7.56h7.11c0.12-0.01,0.23,0.03,0.32,0.12C15.96,7.78,16.01,7.88,16,8c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15s-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H8.45v7.11c0,0.07-0.01,0.13-0.03,0.18\n\t\t\t\t\t\tc-0.02,0.05-0.05,0.1-0.09,0.14s-0.09,0.07-0.15,0.1C8.12,16,8.06,16.01,8,16c-0.12,0.01-0.23-0.03-0.32-0.12\n\t\t\t\t\t\tc-0.09-0.09-0.13-0.2-0.12-0.32V8.45H0.45c-0.13,0-0.24-0.04-0.33-0.13S0,8.12,0,7.99c0-0.11,0.04-0.22,0.13-0.3\n\t\t\t\t\t\ts0.19-0.13,0.31-0.14l7.12,0.01L7.55,0.44C7.56,0.32,7.6,0.22,7.69,0.13S7.88,0,7.99,0c0.13,0,0.24,0.04,0.33,0.13\n\t\t\t\t\t\ts0.13,0.19,0.13,0.33V7.56z\"\/>\n\t\t\t\t<\/g>\n\t\t\t\t<\/svg><\/span>\n\t\t<span class=\"qodef-icon--minus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<path fill=\"currentColor\" d=\"M15.55,7.56c0.12-0.01,0.23,0.03,0.32,0.12c0.09,0.09,0.13,0.2,0.12,0.32c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15c-0.04,0.04-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H0.45c-0.13,0-0.24-0.04-0.33-0.13\n\t\t\t\t\tS0,8.13,0,7.99c0-0.11,0.04-0.22,0.13-0.3s0.19-0.13,0.31-0.14L15.55,7.56z\"\/>\n\t\t\t\t<\/svg><\/span>\n\t<\/span>\n<\/h4>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">Non. Toutes les ventes de produits num\u00e9riques sont finales.<\/span><\/p>\t<\/div>\n<\/div><h4 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">\n\t\tJ&#039;ai d\u00e9j\u00e0 activ\u00e9 ma licence num\u00e9rique, et je voudrais la donner \u00e0 un ami. Est-ce possible?\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<g>\n\t\t\t\t\t<path fill=\"currentColor\" d=\"M8.45,7.56h7.11c0.12-0.01,0.23,0.03,0.32,0.12C15.96,7.78,16.01,7.88,16,8c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15s-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H8.45v7.11c0,0.07-0.01,0.13-0.03,0.18\n\t\t\t\t\t\tc-0.02,0.05-0.05,0.1-0.09,0.14s-0.09,0.07-0.15,0.1C8.12,16,8.06,16.01,8,16c-0.12,0.01-0.23-0.03-0.32-0.12\n\t\t\t\t\t\tc-0.09-0.09-0.13-0.2-0.12-0.32V8.45H0.45c-0.13,0-0.24-0.04-0.33-0.13S0,8.12,0,7.99c0-0.11,0.04-0.22,0.13-0.3\n\t\t\t\t\t\ts0.19-0.13,0.31-0.14l7.12,0.01L7.55,0.44C7.56,0.32,7.6,0.22,7.69,0.13S7.88,0,7.99,0c0.13,0,0.24,0.04,0.33,0.13\n\t\t\t\t\t\ts0.13,0.19,0.13,0.33V7.56z\"\/>\n\t\t\t\t<\/g>\n\t\t\t\t<\/svg><\/span>\n\t\t<span class=\"qodef-icon--minus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<path fill=\"currentColor\" d=\"M15.55,7.56c0.12-0.01,0.23,0.03,0.32,0.12c0.09,0.09,0.13,0.2,0.12,0.32c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15c-0.04,0.04-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H0.45c-0.13,0-0.24-0.04-0.33-0.13\n\t\t\t\t\tS0,8.13,0,7.99c0-0.11,0.04-0.22,0.13-0.3s0.19-0.13,0.31-0.14L15.55,7.56z\"\/>\n\t\t\t\t<\/svg><\/span>\n\t<\/span>\n<\/h4>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">Non. Les codes de livres en ligne ne sont pas transf\u00e9rables. Ils ne peuvent \u00eatre activ\u00e9s qu'une fois par un seul utilisateur.<\/span><\/p>\t<\/div>\n<\/div><h4 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">\n\t\tJ&#039;ai perdu mon code de licence num\u00e9rique. Puis-je en obtenir un nouveau?\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<g>\n\t\t\t\t\t<path fill=\"currentColor\" d=\"M8.45,7.56h7.11c0.12-0.01,0.23,0.03,0.32,0.12C15.96,7.78,16.01,7.88,16,8c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15s-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H8.45v7.11c0,0.07-0.01,0.13-0.03,0.18\n\t\t\t\t\t\tc-0.02,0.05-0.05,0.1-0.09,0.14s-0.09,0.07-0.15,0.1C8.12,16,8.06,16.01,8,16c-0.12,0.01-0.23-0.03-0.32-0.12\n\t\t\t\t\t\tc-0.09-0.09-0.13-0.2-0.12-0.32V8.45H0.45c-0.13,0-0.24-0.04-0.33-0.13S0,8.12,0,7.99c0-0.11,0.04-0.22,0.13-0.3\n\t\t\t\t\t\ts0.19-0.13,0.31-0.14l7.12,0.01L7.55,0.44C7.56,0.32,7.6,0.22,7.69,0.13S7.88,0,7.99,0c0.13,0,0.24,0.04,0.33,0.13\n\t\t\t\t\t\ts0.13,0.19,0.13,0.33V7.56z\"\/>\n\t\t\t\t<\/g>\n\t\t\t\t<\/svg><\/span>\n\t\t<span class=\"qodef-icon--minus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<path fill=\"currentColor\" d=\"M15.55,7.56c0.12-0.01,0.23,0.03,0.32,0.12c0.09,0.09,0.13,0.2,0.12,0.32c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15c-0.04,0.04-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H0.45c-0.13,0-0.24-0.04-0.33-0.13\n\t\t\t\t\tS0,8.13,0,7.99c0-0.11,0.04-0.22,0.13-0.3s0.19-0.13,0.31-0.14L15.55,7.56z\"\/>\n\t\t\t\t<\/svg><\/span>\n\t<\/span>\n<\/h4>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">Les codes de licence n'ont besoin d'\u00eatre activ\u00e9s qu'une seule fois et ne peuvent \u00eatre activ\u00e9s que par un seul utilisateur. Si vous avez besoin de votre code de livre \u00e0 des fins de r\u00e9cup\u00e9ration de compte, veuillez v\u00e9rifier votre courriel. Si vous avez supprim\u00e9 votre code de livre apr\u00e8s l'avoir re\u00e7u par courriel, <strong>contactez notre support technique<\/strong>.<\/span><\/p>\t<\/div>\n<\/div><h4 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">\n\t\tLe code de licence de mon ensemble hybride ne fonctionne pas. Puis-je obtenir un nouveau?\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<g>\n\t\t\t\t\t<path fill=\"currentColor\" d=\"M8.45,7.56h7.11c0.12-0.01,0.23,0.03,0.32,0.12C15.96,7.78,16.01,7.88,16,8c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15s-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H8.45v7.11c0,0.07-0.01,0.13-0.03,0.18\n\t\t\t\t\t\tc-0.02,0.05-0.05,0.1-0.09,0.14s-0.09,0.07-0.15,0.1C8.12,16,8.06,16.01,8,16c-0.12,0.01-0.23-0.03-0.32-0.12\n\t\t\t\t\t\tc-0.09-0.09-0.13-0.2-0.12-0.32V8.45H0.45c-0.13,0-0.24-0.04-0.33-0.13S0,8.12,0,7.99c0-0.11,0.04-0.22,0.13-0.3\n\t\t\t\t\t\ts0.19-0.13,0.31-0.14l7.12,0.01L7.55,0.44C7.56,0.32,7.6,0.22,7.69,0.13S7.88,0,7.99,0c0.13,0,0.24,0.04,0.33,0.13\n\t\t\t\t\t\ts0.13,0.19,0.13,0.33V7.56z\"\/>\n\t\t\t\t<\/g>\n\t\t\t\t<\/svg><\/span>\n\t\t<span class=\"qodef-icon--minus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<path fill=\"currentColor\" d=\"M15.55,7.56c0.12-0.01,0.23,0.03,0.32,0.12c0.09,0.09,0.13,0.2,0.12,0.32c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15c-0.04,0.04-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H0.45c-0.13,0-0.24-0.04-0.33-0.13\n\t\t\t\t\tS0,8.13,0,7.99c0-0.11,0.04-0.22,0.13-0.3s0.19-0.13,0.31-0.14L15.55,7.56z\"\/>\n\t\t\t\t<\/svg><\/span>\n\t<\/span>\n<\/h4>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">Si vous avez achet\u00e9 un nouveau livre, assurez-vous de vous connecter correctement \u00e0 votre compte. Si vous ne pouvez pas acc\u00e9der \u00e0 votre compte, il est possible que vous ayez cr\u00e9\u00e9 votre compte avec une faute de frappe dans votre nom d'utilisateur. <a href=\"https:\/\/klettwl.ca\/support\/technical-support\/\"><strong>Veuillez contacter notre support technique<\/strong><\/a> en ajoutant votre code de licence, et nous vous contacterons bient\u00f4t.<\/span><\/p><p><span style=\"font-weight: 400;\">Cependant, si vous avez achet\u00e9 un livre d'occasion, il est probable que la licence num\u00e9rique ait d\u00e9j\u00e0 \u00e9t\u00e9 activ\u00e9e. Dans ce cas, vous devrez s\u00e9lectionner et acheter une licence de remplacement \u00e0 usage unique sur notre site Web.<\/span><\/p>\t<\/div>\n<\/div><h4 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">\n\t\tQu&#039;est-ce qu&#039;un code de classe et comment puis-je en obtenir un?\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<g>\n\t\t\t\t\t<path fill=\"currentColor\" d=\"M8.45,7.56h7.11c0.12-0.01,0.23,0.03,0.32,0.12C15.96,7.78,16.01,7.88,16,8c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15s-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H8.45v7.11c0,0.07-0.01,0.13-0.03,0.18\n\t\t\t\t\t\tc-0.02,0.05-0.05,0.1-0.09,0.14s-0.09,0.07-0.15,0.1C8.12,16,8.06,16.01,8,16c-0.12,0.01-0.23-0.03-0.32-0.12\n\t\t\t\t\t\tc-0.09-0.09-0.13-0.2-0.12-0.32V8.45H0.45c-0.13,0-0.24-0.04-0.33-0.13S0,8.12,0,7.99c0-0.11,0.04-0.22,0.13-0.3\n\t\t\t\t\t\ts0.19-0.13,0.31-0.14l7.12,0.01L7.55,0.44C7.56,0.32,7.6,0.22,7.69,0.13S7.88,0,7.99,0c0.13,0,0.24,0.04,0.33,0.13\n\t\t\t\t\t\ts0.13,0.19,0.13,0.33V7.56z\"\/>\n\t\t\t\t<\/g>\n\t\t\t\t<\/svg><\/span>\n\t\t<span class=\"qodef-icon--minus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<path fill=\"currentColor\" d=\"M15.55,7.56c0.12-0.01,0.23,0.03,0.32,0.12c0.09,0.09,0.13,0.2,0.12,0.32c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15c-0.04,0.04-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H0.45c-0.13,0-0.24-0.04-0.33-0.13\n\t\t\t\t\tS0,8.13,0,7.99c0-0.11,0.04-0.22,0.13-0.3s0.19-0.13,0.31-0.14L15.55,7.56z\"\/>\n\t\t\t\t<\/svg><\/span>\n\t<\/span>\n<\/h4>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">Un code de classe est un code unique pour nos ressources BlinkLearning, commen\u00e7ant par \u00ab CL- \u00bb, qui connecte un profil d'\u00e9tudiant \u00e0 un profil d'enseignant. Votre enseignant doit vous fournir un code de classe. Nous vous recommandons de cr\u00e9er votre profil d'\u00e9tudiant en utilisant ce code de classe avant d'activer un code de licence.<\/span><\/p>\t<\/div>\n<\/div><h4 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">\n\t\tComment puis-je acc\u00e9der \u00e0 mon livre? BlinkLearning indique que je n&#039;ai pas de licence.\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<g>\n\t\t\t\t\t<path fill=\"currentColor\" d=\"M8.45,7.56h7.11c0.12-0.01,0.23,0.03,0.32,0.12C15.96,7.78,16.01,7.88,16,8c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15s-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H8.45v7.11c0,0.07-0.01,0.13-0.03,0.18\n\t\t\t\t\t\tc-0.02,0.05-0.05,0.1-0.09,0.14s-0.09,0.07-0.15,0.1C8.12,16,8.06,16.01,8,16c-0.12,0.01-0.23-0.03-0.32-0.12\n\t\t\t\t\t\tc-0.09-0.09-0.13-0.2-0.12-0.32V8.45H0.45c-0.13,0-0.24-0.04-0.33-0.13S0,8.12,0,7.99c0-0.11,0.04-0.22,0.13-0.3\n\t\t\t\t\t\ts0.19-0.13,0.31-0.14l7.12,0.01L7.55,0.44C7.56,0.32,7.6,0.22,7.69,0.13S7.88,0,7.99,0c0.13,0,0.24,0.04,0.33,0.13\n\t\t\t\t\t\ts0.13,0.19,0.13,0.33V7.56z\"\/>\n\t\t\t\t<\/g>\n\t\t\t\t<\/svg><\/span>\n\t\t<span class=\"qodef-icon--minus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<path fill=\"currentColor\" d=\"M15.55,7.56c0.12-0.01,0.23,0.03,0.32,0.12c0.09,0.09,0.13,0.2,0.12,0.32c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15c-0.04,0.04-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H0.45c-0.13,0-0.24-0.04-0.33-0.13\n\t\t\t\t\tS0,8.13,0,7.99c0-0.11,0.04-0.22,0.13-0.3s0.19-0.13,0.31-0.14L15.55,7.56z\"\/>\n\t\t\t\t<\/svg><\/span>\n\t<\/span>\n<\/h4>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">Chaque utilisateur de BlinkLearning doit acheter et activer un code de licence de KWL pour acc\u00e9der au livre au-del\u00e0 du contenu gratuit. Si vous avez achet\u00e9 votre licence depuis la boutique en ligne de KWL, vous devriez recevoir un courriel avec votre code. Ce code de licence doit \u00eatre activ\u00e9 dans la section \u00ab Sujets \u00bb de votre profil BlinkLearning.<\/span><\/p><p><span style=\"font-weight: 400;\">Il est essentiel d'avoir un code de licence actif pour chaque produit attribu\u00e9 \u00e0 votre classe. Si vous avez correctement activ\u00e9 un code de licence et que vous rencontrez toujours des probl\u00e8mes, v\u00e9rifiez s'il y a des livres suppl\u00e9mentaires dans votre classe pour lesquels vous avez besoin d'une licence.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Parfois, votre enseignant peut attribuer accidentellement des livres suppl\u00e9mentaires \u00e0 votre classe en ligne qui ne sont pas n\u00e9cessaires. Si tel est le cas, et que vous ne parvenez pas \u00e0 acc\u00e9der \u00e0 votre livre, demandez \u00e0 votre enseignant de supprimer les livres inutiles de votre classe en ligne.<\/span><\/p>\t<\/div>\n<\/div><h4 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">\n\t\tJ&#039;ai achet\u00e9 un code de licence, mais je n\u2019arrive pas \u00e0 me connecter.\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<g>\n\t\t\t\t\t<path fill=\"currentColor\" d=\"M8.45,7.56h7.11c0.12-0.01,0.23,0.03,0.32,0.12C15.96,7.78,16.01,7.88,16,8c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15s-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H8.45v7.11c0,0.07-0.01,0.13-0.03,0.18\n\t\t\t\t\t\tc-0.02,0.05-0.05,0.1-0.09,0.14s-0.09,0.07-0.15,0.1C8.12,16,8.06,16.01,8,16c-0.12,0.01-0.23-0.03-0.32-0.12\n\t\t\t\t\t\tc-0.09-0.09-0.13-0.2-0.12-0.32V8.45H0.45c-0.13,0-0.24-0.04-0.33-0.13S0,8.12,0,7.99c0-0.11,0.04-0.22,0.13-0.3\n\t\t\t\t\t\ts0.19-0.13,0.31-0.14l7.12,0.01L7.55,0.44C7.56,0.32,7.6,0.22,7.69,0.13S7.88,0,7.99,0c0.13,0,0.24,0.04,0.33,0.13\n\t\t\t\t\t\ts0.13,0.19,0.13,0.33V7.56z\"\/>\n\t\t\t\t<\/g>\n\t\t\t\t<\/svg><\/span>\n\t\t<span class=\"qodef-icon--minus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<path fill=\"currentColor\" d=\"M15.55,7.56c0.12-0.01,0.23,0.03,0.32,0.12c0.09,0.09,0.13,0.2,0.12,0.32c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15c-0.04,0.04-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H0.45c-0.13,0-0.24-0.04-0.33-0.13\n\t\t\t\t\tS0,8.13,0,7.99c0-0.11,0.04-0.22,0.13-0.3s0.19-0.13,0.31-0.14L15.55,7.56z\"\/>\n\t\t\t\t<\/svg><\/span>\n\t<\/span>\n<\/h4>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">Si vous ne parvenez pas \u00e0 vous connecter, sur la page de connexion, cliquez sur \u00ab Mot de passe oubli\u00e9? \u00bb pour entrer votre courriel et r\u00e9initialiser votre mot de passe. V\u00e9rifiez votre dossier de courrier ind\u00e9sirable si vous ne recevez pas de courriel rapidement. Si vous ne recevez toujours pas de courriel, vous avez peut-\u00eatre saisi votre courriel ou votre nom d'utilisateur incorrectement lors de la cr\u00e9ation de votre profil utilisateur. Pour acc\u00e9der \u00e0 votre compte en cas d'erreur dans votre courrier \u00e9lectronique, vous devez contacter <strong>help@blinklearning.com<\/strong> avec le code de licence que vous avez achet\u00e9 et une explication du probl\u00e8me, et ils vous enverront votre nom d'utilisateur et un lien de r\u00e9initialisation de mot de passe.<\/span><\/p>\t<\/div>\n<\/div><h4 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">\n\t\tPour combien de temps mon code de licence est-il valide?\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<g>\n\t\t\t\t\t<path fill=\"currentColor\" d=\"M8.45,7.56h7.11c0.12-0.01,0.23,0.03,0.32,0.12C15.96,7.78,16.01,7.88,16,8c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15s-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H8.45v7.11c0,0.07-0.01,0.13-0.03,0.18\n\t\t\t\t\t\tc-0.02,0.05-0.05,0.1-0.09,0.14s-0.09,0.07-0.15,0.1C8.12,16,8.06,16.01,8,16c-0.12,0.01-0.23-0.03-0.32-0.12\n\t\t\t\t\t\tc-0.09-0.09-0.13-0.2-0.12-0.32V8.45H0.45c-0.13,0-0.24-0.04-0.33-0.13S0,8.12,0,7.99c0-0.11,0.04-0.22,0.13-0.3\n\t\t\t\t\t\ts0.19-0.13,0.31-0.14l7.12,0.01L7.55,0.44C7.56,0.32,7.6,0.22,7.69,0.13S7.88,0,7.99,0c0.13,0,0.24,0.04,0.33,0.13\n\t\t\t\t\t\ts0.13,0.19,0.13,0.33V7.56z\"\/>\n\t\t\t\t<\/g>\n\t\t\t\t<\/svg><\/span>\n\t\t<span class=\"qodef-icon--minus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<path fill=\"currentColor\" d=\"M15.55,7.56c0.12-0.01,0.23,0.03,0.32,0.12c0.09,0.09,0.13,0.2,0.12,0.32c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15c-0.04,0.04-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H0.45c-0.13,0-0.24-0.04-0.33-0.13\n\t\t\t\t\tS0,8.13,0,7.99c0-0.11,0.04-0.22,0.13-0.3s0.19-0.13,0.31-0.14L15.55,7.56z\"\/>\n\t\t\t\t<\/svg><\/span>\n\t<\/span>\n<\/h4>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">Une fois activ\u00e9e, votre licence vous donne acc\u00e8s \u00e0 un produit num\u00e9rique pour une p\u00e9riode sp\u00e9cifi\u00e9e dans le nom et la description du produit sur notre site Web. Pour de nombreux produits, vous pouvez acheter des licences pour diff\u00e9rentes dur\u00e9es : 6 mois, 12 mois, 24 mois ou 36 mois (toutes les dur\u00e9es ne sont pas disponibles pour tous les titres). Vous trouverez des licences de diff\u00e9rentes dur\u00e9es r\u00e9pertori\u00e9es comme des produits distincts sur notre site Web.<\/span><\/p>\t<\/div>\n<\/div><h4 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">\n\t\tPuis-je essayer ou tester un produit en ligne?\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<g>\n\t\t\t\t\t<path fill=\"currentColor\" d=\"M8.45,7.56h7.11c0.12-0.01,0.23,0.03,0.32,0.12C15.96,7.78,16.01,7.88,16,8c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15s-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H8.45v7.11c0,0.07-0.01,0.13-0.03,0.18\n\t\t\t\t\t\tc-0.02,0.05-0.05,0.1-0.09,0.14s-0.09,0.07-0.15,0.1C8.12,16,8.06,16.01,8,16c-0.12,0.01-0.23-0.03-0.32-0.12\n\t\t\t\t\t\tc-0.09-0.09-0.13-0.2-0.12-0.32V8.45H0.45c-0.13,0-0.24-0.04-0.33-0.13S0,8.12,0,7.99c0-0.11,0.04-0.22,0.13-0.3\n\t\t\t\t\t\ts0.19-0.13,0.31-0.14l7.12,0.01L7.55,0.44C7.56,0.32,7.6,0.22,7.69,0.13S7.88,0,7.99,0c0.13,0,0.24,0.04,0.33,0.13\n\t\t\t\t\t\ts0.13,0.19,0.13,0.33V7.56z\"\/>\n\t\t\t\t<\/g>\n\t\t\t\t<\/svg><\/span>\n\t\t<span class=\"qodef-icon--minus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<path fill=\"currentColor\" d=\"M15.55,7.56c0.12-0.01,0.23,0.03,0.32,0.12c0.09,0.09,0.13,0.2,0.12,0.32c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15c-0.04,0.04-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H0.45c-0.13,0-0.24-0.04-0.33-0.13\n\t\t\t\t\tS0,8.13,0,7.99c0-0.11,0.04-0.22,0.13-0.3s0.19-0.13,0.31-0.14L15.55,7.56z\"\/>\n\t\t\t\t<\/svg><\/span>\n\t<\/span>\n<\/h4>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">Les enseignants peuvent <a href=\"https:\/\/klettwl.ca\/support\/sales-contact\/\"><strong>contacter Klett World Languages Canada<\/strong><\/a> pour une d\u00e9mo gratuite de n'importe quel produit en ligne.<\/span><\/p><p><span style=\"font-weight: 400;\">Pour les \u00e9tudiants, de nombreux produits en ligne offrent un acc\u00e8s gratuit \u00e0 certains chapitres. Pour utiliser ce mat\u00e9riel gratuit, rejoignez simplement la classe de votre enseignant en utilisant son code de classe. Si vous \u00eates un utilisateur pour la premi\u00e8re fois, utilisez le code de classe de votre enseignant pour cr\u00e9er un compte. Consultez le tutoriel d'activation pour les \u00e9tudiants pour obtenir de l'aide. Les \u00e9tudiants accept\u00e9s dans la classe par leur enseignant pourront voir et interagir avec les livres attribu\u00e9s \u00e0 la classe. Cependant, seuls les \u00e9tudiants avec des licences activ\u00e9es (codes de livre) peuvent acc\u00e9der \u00e0 leurs devoirs.<\/span><\/p>\t<\/div>\n<\/div><h3 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">\n\t\tJ&#039;ai perdu un code de licence achet\u00e9 dans une librairie. Pouvez-vous le renvoyer ou le remplacer?\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<g>\n\t\t\t\t\t<path fill=\"currentColor\" d=\"M8.45,7.56h7.11c0.12-0.01,0.23,0.03,0.32,0.12C15.96,7.78,16.01,7.88,16,8c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15s-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H8.45v7.11c0,0.07-0.01,0.13-0.03,0.18\n\t\t\t\t\t\tc-0.02,0.05-0.05,0.1-0.09,0.14s-0.09,0.07-0.15,0.1C8.12,16,8.06,16.01,8,16c-0.12,0.01-0.23-0.03-0.32-0.12\n\t\t\t\t\t\tc-0.09-0.09-0.13-0.2-0.12-0.32V8.45H0.45c-0.13,0-0.24-0.04-0.33-0.13S0,8.12,0,7.99c0-0.11,0.04-0.22,0.13-0.3\n\t\t\t\t\t\ts0.19-0.13,0.31-0.14l7.12,0.01L7.55,0.44C7.56,0.32,7.6,0.22,7.69,0.13S7.88,0,7.99,0c0.13,0,0.24,0.04,0.33,0.13\n\t\t\t\t\t\ts0.13,0.19,0.13,0.33V7.56z\"\/>\n\t\t\t\t<\/g>\n\t\t\t\t<\/svg><\/span>\n\t\t<span class=\"qodef-icon--minus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<path fill=\"currentColor\" d=\"M15.55,7.56c0.12-0.01,0.23,0.03,0.32,0.12c0.09,0.09,0.13,0.2,0.12,0.32c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15c-0.04,0.04-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H0.45c-0.13,0-0.24-0.04-0.33-0.13\n\t\t\t\t\tS0,8.13,0,7.99c0-0.11,0.04-0.22,0.13-0.3s0.19-0.13,0.31-0.14L15.55,7.56z\"\/>\n\t\t\t\t<\/svg><\/span>\n\t<\/span>\n<\/h3>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">Klett World Languages ne peut pas retracer et renvoyer les codes de licence achet\u00e9s dans des ensembles pr\u00e9-assembl\u00e9s. Nous ne sommes pas non plus responsables des codes de licence \u00e9gar\u00e9s ou vol\u00e9s. Si vous avez achet\u00e9 un ensemble pr\u00e9-assembl\u00e9 et, pour une raison quelconque, avez perdu possession de votre code de licence, nous ne pourrons pas le remplacer m\u00eame si une preuve d'achat est fournie.<\/span><\/p>\t<\/div>\n<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"ob-is-breaking-bad elementor-section elementor-top-section elementor-element elementor-element-8b94ef7 elementor-section-boxed elementor-section-height-default elementor-section-height-default qodef-elementor-content-no\" data-id=\"8b94ef7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ob_bbad_use_it&quot;:&quot;yes&quot;,&quot;_ob_bbad_sssic_use&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-22f1c5f\" data-id=\"22f1c5f\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;_ob_bbad_is_stalker&quot;:&quot;no&quot;,&quot;_ob_teleporter_use&quot;:false,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aa91f41 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-heading\" data-id=\"aa91f41\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_harakiri_text_clip&quot;:&quot;none&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mat\u00e9riel imprim\u00e9 et exp\u00e9ditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7eace7f ob-has-background-overlay elementor-widget elementor-widget-webon_core_accordion\" data-id=\"7eace7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;}\" data-widget_type=\"webon_core_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-accordion clear qodef-behavior--accordion qodef-layout--simple\">\n\t<h4 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">\n\t\tJ&#039;ai command\u00e9 un livre imprim\u00e9. Quand puis-je m&#039;attendre \u00e0 le recevoir?\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<g>\n\t\t\t\t\t<path fill=\"currentColor\" d=\"M8.45,7.56h7.11c0.12-0.01,0.23,0.03,0.32,0.12C15.96,7.78,16.01,7.88,16,8c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15s-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H8.45v7.11c0,0.07-0.01,0.13-0.03,0.18\n\t\t\t\t\t\tc-0.02,0.05-0.05,0.1-0.09,0.14s-0.09,0.07-0.15,0.1C8.12,16,8.06,16.01,8,16c-0.12,0.01-0.23-0.03-0.32-0.12\n\t\t\t\t\t\tc-0.09-0.09-0.13-0.2-0.12-0.32V8.45H0.45c-0.13,0-0.24-0.04-0.33-0.13S0,8.12,0,7.99c0-0.11,0.04-0.22,0.13-0.3\n\t\t\t\t\t\ts0.19-0.13,0.31-0.14l7.12,0.01L7.55,0.44C7.56,0.32,7.6,0.22,7.69,0.13S7.88,0,7.99,0c0.13,0,0.24,0.04,0.33,0.13\n\t\t\t\t\t\ts0.13,0.19,0.13,0.33V7.56z\"\/>\n\t\t\t\t<\/g>\n\t\t\t\t<\/svg><\/span>\n\t\t<span class=\"qodef-icon--minus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<path fill=\"currentColor\" d=\"M15.55,7.56c0.12-0.01,0.23,0.03,0.32,0.12c0.09,0.09,0.13,0.2,0.12,0.32c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15c-0.04,0.04-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H0.45c-0.13,0-0.24-0.04-0.33-0.13\n\t\t\t\t\tS0,8.13,0,7.99c0-0.11,0.04-0.22,0.13-0.3s0.19-0.13,0.31-0.14L15.55,7.56z\"\/>\n\t\t\t\t<\/svg><\/span>\n\t<\/span>\n<\/h4>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">Nous nous effor\u00e7ons d'exp\u00e9dier tous les livres dans un d\u00e9lai de deux jours ouvrables \u00e0 compter de la date de la commande. En p\u00e9riode de forte demande, cela peut prendre un jour ou deux suppl\u00e9mentaires. Une fois exp\u00e9di\u00e9e, votre commande arrivera dans le d\u00e9lai sp\u00e9cifi\u00e9 lors de la commande.<\/span><\/p><p><span style=\"font-weight: 400;\">Pour plus d'informations,<a href=\"https:\/\/klettwl.ca\/store\/content\/shipping-info\"><strong> cliquez ici<\/strong><\/a><\/span>,<\/p>\t<\/div>\n<\/div><h4 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">\n\t\tQu&#039;est-ce que MGTW?\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<g>\n\t\t\t\t\t<path fill=\"currentColor\" d=\"M8.45,7.56h7.11c0.12-0.01,0.23,0.03,0.32,0.12C15.96,7.78,16.01,7.88,16,8c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15s-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H8.45v7.11c0,0.07-0.01,0.13-0.03,0.18\n\t\t\t\t\t\tc-0.02,0.05-0.05,0.1-0.09,0.14s-0.09,0.07-0.15,0.1C8.12,16,8.06,16.01,8,16c-0.12,0.01-0.23-0.03-0.32-0.12\n\t\t\t\t\t\tc-0.09-0.09-0.13-0.2-0.12-0.32V8.45H0.45c-0.13,0-0.24-0.04-0.33-0.13S0,8.12,0,7.99c0-0.11,0.04-0.22,0.13-0.3\n\t\t\t\t\t\ts0.19-0.13,0.31-0.14l7.12,0.01L7.55,0.44C7.56,0.32,7.6,0.22,7.69,0.13S7.88,0,7.99,0c0.13,0,0.24,0.04,0.33,0.13\n\t\t\t\t\t\ts0.13,0.19,0.13,0.33V7.56z\"\/>\n\t\t\t\t<\/g>\n\t\t\t\t<\/svg><\/span>\n\t\t<span class=\"qodef-icon--minus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<path fill=\"currentColor\" d=\"M15.55,7.56c0.12-0.01,0.23,0.03,0.32,0.12c0.09,0.09,0.13,0.2,0.12,0.32c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15c-0.04,0.04-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H0.45c-0.13,0-0.24-0.04-0.33-0.13\n\t\t\t\t\tS0,8.13,0,7.99c0-0.11,0.04-0.22,0.13-0.3s0.19-0.13,0.31-0.14L15.55,7.56z\"\/>\n\t\t\t\t<\/svg><\/span>\n\t<\/span>\n<\/h4>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">GTW est notre fournisseur pour la gestion des exp\u00e9ditions chez Klett World Languages Canada. Nos mat\u00e9riels physiques sont entrepos\u00e9s dans un entrep\u00f4t g\u00e9r\u00e9 par Marquis Georgetown Terminal Warehouses \u00e0 Georgetown (MGTW), en Ontario.<br \/><\/span><\/p>\t<\/div>\n<\/div><h4 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">\n\t\tComment puis-je suivre ma commande de livres imprim\u00e9s?\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<g>\n\t\t\t\t\t<path fill=\"currentColor\" d=\"M8.45,7.56h7.11c0.12-0.01,0.23,0.03,0.32,0.12C15.96,7.78,16.01,7.88,16,8c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15s-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H8.45v7.11c0,0.07-0.01,0.13-0.03,0.18\n\t\t\t\t\t\tc-0.02,0.05-0.05,0.1-0.09,0.14s-0.09,0.07-0.15,0.1C8.12,16,8.06,16.01,8,16c-0.12,0.01-0.23-0.03-0.32-0.12\n\t\t\t\t\t\tc-0.09-0.09-0.13-0.2-0.12-0.32V8.45H0.45c-0.13,0-0.24-0.04-0.33-0.13S0,8.12,0,7.99c0-0.11,0.04-0.22,0.13-0.3\n\t\t\t\t\t\ts0.19-0.13,0.31-0.14l7.12,0.01L7.55,0.44C7.56,0.32,7.6,0.22,7.69,0.13S7.88,0,7.99,0c0.13,0,0.24,0.04,0.33,0.13\n\t\t\t\t\t\ts0.13,0.19,0.13,0.33V7.56z\"\/>\n\t\t\t\t<\/g>\n\t\t\t\t<\/svg><\/span>\n\t\t<span class=\"qodef-icon--minus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<path fill=\"currentColor\" d=\"M15.55,7.56c0.12-0.01,0.23,0.03,0.32,0.12c0.09,0.09,0.13,0.2,0.12,0.32c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15c-0.04,0.04-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H0.45c-0.13,0-0.24-0.04-0.33-0.13\n\t\t\t\t\tS0,8.13,0,7.99c0-0.11,0.04-0.22,0.13-0.3s0.19-0.13,0.31-0.14L15.55,7.56z\"\/>\n\t\t\t\t<\/svg><\/span>\n\t<\/span>\n<\/h4>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">Une fois votre commande exp\u00e9di\u00e9e, vous recevrez un courriel contenant votre num\u00e9ro de suivi. Vous pouvez suivre l'\u00e9tat de votre commande en visitant les sites Web d'UPS, FedEx, CanadaPost ou CanPar et en y entrant votre num\u00e9ro de suivi.<\/span><\/p>\t<\/div>\n<\/div><h4 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">\n\t\tJ&#039;ai pass\u00e9 une commande mais je n&#039;ai pas encore re\u00e7u de nouvelles.\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<g>\n\t\t\t\t\t<path fill=\"currentColor\" d=\"M8.45,7.56h7.11c0.12-0.01,0.23,0.03,0.32,0.12C15.96,7.78,16.01,7.88,16,8c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15s-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H8.45v7.11c0,0.07-0.01,0.13-0.03,0.18\n\t\t\t\t\t\tc-0.02,0.05-0.05,0.1-0.09,0.14s-0.09,0.07-0.15,0.1C8.12,16,8.06,16.01,8,16c-0.12,0.01-0.23-0.03-0.32-0.12\n\t\t\t\t\t\tc-0.09-0.09-0.13-0.2-0.12-0.32V8.45H0.45c-0.13,0-0.24-0.04-0.33-0.13S0,8.12,0,7.99c0-0.11,0.04-0.22,0.13-0.3\n\t\t\t\t\t\ts0.19-0.13,0.31-0.14l7.12,0.01L7.55,0.44C7.56,0.32,7.6,0.22,7.69,0.13S7.88,0,7.99,0c0.13,0,0.24,0.04,0.33,0.13\n\t\t\t\t\t\ts0.13,0.19,0.13,0.33V7.56z\"\/>\n\t\t\t\t<\/g>\n\t\t\t\t<\/svg><\/span>\n\t\t<span class=\"qodef-icon--minus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<path fill=\"currentColor\" d=\"M15.55,7.56c0.12-0.01,0.23,0.03,0.32,0.12c0.09,0.09,0.13,0.2,0.12,0.32c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15c-0.04,0.04-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H0.45c-0.13,0-0.24-0.04-0.33-0.13\n\t\t\t\t\tS0,8.13,0,7.99c0-0.11,0.04-0.22,0.13-0.3s0.19-0.13,0.31-0.14L15.55,7.56z\"\/>\n\t\t\t\t<\/svg><\/span>\n\t<\/span>\n<\/h4>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">Si votre commande inclut des mat\u00e9riels imprim\u00e9s et que vous n'avez pas re\u00e7u d'informations dans les trois jours ouvrables, nous vous recommandons de patienter un peu plus longtemps. Si vous n'avez toujours pas de nouvelles apr\u00e8s trois jours ouvrables, veuillez contacter notre <a href=\"https:\/\/klettwl.ca\/support\/customer-service\/\"><strong>service client<\/strong> <\/a>en fournissant la date de la commande, les mat\u00e9riels inclus, le nom sous lequel la commande a \u00e9t\u00e9 pass\u00e9e, et si possible, le num\u00e9ro de r\u00e9f\u00e9rence de la commande.<\/span><\/p>\t<\/div>\n<\/div><h4 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">\n\t\tComment puis-je retourner mon livre imprim\u00e9 pour obtenir un remboursement?\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<span class=\"qodef-icon--plus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<g>\n\t\t\t\t\t<path fill=\"currentColor\" d=\"M8.45,7.56h7.11c0.12-0.01,0.23,0.03,0.32,0.12C15.96,7.78,16.01,7.88,16,8c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15s-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H8.45v7.11c0,0.07-0.01,0.13-0.03,0.18\n\t\t\t\t\t\tc-0.02,0.05-0.05,0.1-0.09,0.14s-0.09,0.07-0.15,0.1C8.12,16,8.06,16.01,8,16c-0.12,0.01-0.23-0.03-0.32-0.12\n\t\t\t\t\t\tc-0.09-0.09-0.13-0.2-0.12-0.32V8.45H0.45c-0.13,0-0.24-0.04-0.33-0.13S0,8.12,0,7.99c0-0.11,0.04-0.22,0.13-0.3\n\t\t\t\t\t\ts0.19-0.13,0.31-0.14l7.12,0.01L7.55,0.44C7.56,0.32,7.6,0.22,7.69,0.13S7.88,0,7.99,0c0.13,0,0.24,0.04,0.33,0.13\n\t\t\t\t\t\ts0.13,0.19,0.13,0.33V7.56z\"\/>\n\t\t\t\t<\/g>\n\t\t\t\t<\/svg><\/span>\n\t\t<span class=\"qodef-icon--minus\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\t viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n\t\t\t\t<path fill=\"currentColor\" d=\"M15.55,7.56c0.12-0.01,0.23,0.03,0.32,0.12c0.09,0.09,0.13,0.2,0.12,0.32c0.01,0.06,0,0.11-0.02,0.17\n\t\t\t\t\tc-0.02,0.06-0.06,0.11-0.1,0.15c-0.04,0.04-0.09,0.07-0.14,0.09c-0.05,0.02-0.11,0.03-0.18,0.03H0.45c-0.13,0-0.24-0.04-0.33-0.13\n\t\t\t\t\tS0,8.13,0,7.99c0-0.11,0.04-0.22,0.13-0.3s0.19-0.13,0.31-0.14L15.55,7.56z\"\/>\n\t\t\t\t<\/svg><\/span>\n\t<\/span>\n<\/h4>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p><span style=\"font-weight: 400;\">En g\u00e9n\u00e9ral, les livres imprim\u00e9s achet\u00e9s chez Klett World Languages Canada peuvent \u00eatre retourn\u00e9s pour un remboursement, sous certaines conditions. Pour savoir si votre livre est \u00e9ligible, <a href=\"https:\/\/klettwl.ca\/store\/content\/return-policy\"><strong>cliquez ici<\/strong><\/a>.<\/span><\/p>\t<\/div>\n<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Accueil \/ Support \/ FAQs FAQs Plateformes en ligne Qu&#039;est-ce que The Spanish Hub \/ My French Hub \/ My Italian Hub \/ Campus Difusi\u00f3n \/ Espace Virtuel? En plus des livres imprim\u00e9s, KWL Canada propose des supports num\u00e9riques donnant aux utilisateurs acc\u00e8s \u00e0 notre contenu en ligne. Parfois, ces supports sont identifi\u00e9s sous les [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":{"footnotes":""},"class_list":["post-60166","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/klettwl.ca\/fr\/wp-json\/wp\/v2\/pages\/60166","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/klettwl.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/klettwl.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/klettwl.ca\/fr\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/klettwl.ca\/fr\/wp-json\/wp\/v2\/comments?post=60166"}],"version-history":[{"count":52,"href":"https:\/\/klettwl.ca\/fr\/wp-json\/wp\/v2\/pages\/60166\/revisions"}],"predecessor-version":[{"id":63404,"href":"https:\/\/klettwl.ca\/fr\/wp-json\/wp\/v2\/pages\/60166\/revisions\/63404"}],"wp:attachment":[{"href":"https:\/\/klettwl.ca\/fr\/wp-json\/wp\/v2\/media?parent=60166"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}