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Operations Specialist
Salary: USD 50,000 – 60,000 / year Preferred location: In-person (with Chicagoland Hybrid option) Full-time
About us
Klett World Languages is a growing educational publisher with European roots. We are the Chicago-based US arm of the Klett Group, which was founded in 1897 and encompasses 80+ educational enterprises.
At Klett World Languages, we provide the highest quality language materials in Spanish, French, German, and Italian. We create content that helps students build authentic communicative competence, and become global citizens. Our materials are authentic, accessible, and user-friendly, and enable students to learn and deepen their connection to our increasingly global world. We strongly believe that educators play a key role in language learning, and part of our mission is to support them and give them opportunities for professional development. At Klett World Languages, we are driven to change world language education in the U.S. for the better.
Job description
The Operations Specialist will be responsible for day-to-day administration of our supply chain, ensuring that our materials reach our customers on time. They will report directly to the Vice President of Operations. The position involves communicating with customers, partners, and providers. It requires a team member who has the ability to adapt quickly and work efficiently. The ideal candidate is a self-motivated, flexible team-player, looking for a challenging role in a driven, yet supportive environment.
Responsibilities
- Execute, evaluate, and continuously improve supply chain processes, from production to delivery to end customer
- Analyze pricing, discounts, and profit margins on sales and propose improvements to existing models
- Serve as the primary contact between KWL and its distribution center for day-to-day business
- Assist with coordination of Operations projects, including software implementations, pricing changes, sales team trainings, and fulfillment improvements
- Maintain and fine-tune internal orders, inventory, and pricing databases
- Provide front-line customer service, replying to customers’ questions concerning order placement, processing, and fulfillment
- Troubleshoot order fulfillment issues
- Receive and process orders
- Issue invoices and process payments
- Monitor inventory on day-to-day basis
- Assist with inventory planning
- Assist company accountants by recording sales transactions in real time
- Monitor incoming freight shipments to KWL’s distribution centers
- Propose improvements to existing supply chain solutions
- Prepare quotes for large customers
- Other tasks as needed at the discretion of the Vice President of Operations
Qualifications, knowledge, and skills
- At least a bachelor’s degree
- Proficiency in Microsoft Office and GSuite Skills
- Experience with NetSuite, QuickBooks, or a similar ERP solution
- Attention to detail and accuracy
- Excellent customer service skills
- Outstanding communication skills
- Ability to prioritize tasks and meet deadlines with little supervision
- Proficiency in Spanish strongly preferred
Benefits
- SIMPLE IRA with a 3% employer match
- 16 days PTO (increases to 25 after two years with the company)
- Health insurance (75% paid by employer)
- Paid federal holidays
- Parental leave (50% paid for up to 12 weeks)
- Professional development allowance
To apply, submit your cover letter and resume to [email protected]. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or protected veteran status.
We value diversity and strongly encourage applications from members of minority or marginalized communities.