Privacy and Cookies Policy

Privacy Notice 

 

Last updated: September 29, 2023 

 

This Privacy Notice describes Klett World Languages Canada Inc.’s procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. 

 

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Notice.

 

 Interpretation and Definitions

Interpretation 

 

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. 

 

Definitions 

 

For the purposes of this Privacy Notice: 

 

Account means a unique account created for You to access our Service or parts of our Service. 

 

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Klett World Languages Canada Inc., including our affiliates. 

 

Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses. 

 

Country refers to Canada. Device means any device that can access the Service such as a computer, a cell phone or a digital tablet. 

 

Do Not Track (DNT) is a concept that has been promoted by US regulatory authorities, in particular the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing internet users to control the tracking of their online activities across websites. 

 

Personal Data is any information that relates to an identified or identifiable individual. 

 

Service refers to the Website. 

 

Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used. 

 

Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service. 

 

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit). 

 

Website refers to Klett World Languages Canada, accessible from https://klettwl.ca 

 

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. 

 

Collecting and Using Your Personal Data 

 

Types of Data Collected 

 

Personal Data 

 

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to: 

- Email address 

- First name and last name 

- Phone number 

- Address, State, Province, ZIP/Postal code, City 

- Usage Data 

 

Usage Data 

 

Usage Data is collected automatically when using the Service. 

 

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data. 

 

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data. 

 

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device. 

 

Information from Third-Party Social Media Services 

 

The Company allows You to create an account and log in to use the Service through the following Third party Social Media Services:

 ∙ Google 

∙ Facebook 

∙ X 

 

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities or Your contact list associated with that account. 

 

You may also have the option of sharing additional information with the Company through Your Third Party Social Media Service's account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Notice. 

 

Tracking Technologies and Cookies 

 

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include: 

 

∙ Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies. 

 

∙ Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read "Where can I change the settings for disabling, or deleting local shared objects?" available at https://helpx.adobe.com/flash player/kb/disable-local-shared-objects flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_obje cts_ 

 

∙ Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity). Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies: Cookies by PrivacyPolicies Generator. 

 

We use both Session and Persistent Cookies for the purposes set out below: 

 

Necessary / Essential Cookies 

Type: Session Cookies Administered by: Us 

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services. 

 

Cookies Notice / Notice Acceptance Cookies 

Type: Persistent Cookies Administered by: Us 

Purpose: These Cookies identify if users have accepted the use of cookies on the Website. 

 

Functionality Cookies 

Type: Persistent Cookies Administered by: Us 

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website. 

 

Tracking and Performance Cookies 

Type: Persistent Cookies Administered by: Third-Parties 

Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them. 

 

Targeting and Advertising Cookies 

Type: Persistent Cookies Administered by: Third-Parties 

Purpose: These Cookies track your browsing habits to enable Us to show advertising which is more likely to be of interest to You. These Cookies use information about your browsing history to group You with other users who have similar interests. Based on that information, and with Our permission, third party advertisers can place Cookies to enable them to show adverts which We think will be relevant to your interests while You are on third party websites. 

 

Use of Your Personal Data 

 

The Company may use Personal Data for the following purposes: 

 

∙ To provide and maintain our Service, including to monitor the usage of our Service. 

 

∙ To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user. 

 

∙ For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service. 

 

∙ To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation. 

 

∙ To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information. 

 

∙ To manage Your requests: To attend and manage Your requests to Us. 

 

∙ To deliver targeted advertising to You: We may use Your information to develop and display content and advertising (and work with third-party vendors who do so) tailored to Your interests and/or location and to measure its effectiveness. 

 

∙ For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred. 

 

∙ For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience. 

 

 

We may share Your personal information in the following situations: 

 

∙ With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to show advertisements to You to help support and maintain Our Service, to advertise on third party websites to You after You visited our Service, for payment processing, to contact You. 

 

∙ For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company. 

 

∙ With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Notice. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us. 

 

∙ With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions. ∙ With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile. 

 

∙ With Your consent: We may disclose Your personal information for any other purpose with Your consent. 

 

Retention of Your Personal Data 

 

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Notice. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. 

 

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods. 

 

Transfer of Your Personal Data 

 

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction. 

 

Your consent to this Privacy Notice followed by Your submission of such information represents Your agreement to that transfer. 

 

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Notice and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information. 

 

Disclosure of Your Personal Data 

 

Business Transactions 

 

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Notice. 

 

Law enforcement 

 

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). 

 

Other legal requirements 

 

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to: 

 

∙ Comply with a legal obligation ∙ Protect and defend the rights or property of the Company 

 

∙ Prevent or investigate possible wrongdoing in connection with the Service 

 

∙ Protect the personal safety of Users of the Service or the public 

 

∙ Protect against legal liability 

 

Security of Your Personal Data 

 

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security. 

 

Detailed Information on the Processing of Your Personal Data 

 

The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies. 

 

Analytics 

 

We may use third-party Service providers to monitor and analyze the use of our Service.

 

Google Analytics 

 

Google, as a third party vendor, uses cookies to serve ads on our Service. Google's use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Service or other websites on the Internet. 

 

You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: http://www.google.com/ads/preferences/

 

Email Marketing 

 

We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.

 

We may use Email Marketing Service Providers to manage and send emails to You. 

 

Mailchimp 

 

Mailchimp is an email marketing sending service provided by The Rocket Science Group LLC. For more information on the privacy practices of Mailchimp, please visit their Privacy Notice: https://mailchimp.com/legal/privacy/ 

 

Zoho 

 

Their Privacy Notice can be viewed at https://www.zoho.com/privacy.html 

 

Payments 

 

We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors). 

 

We will not store or collect Your payment card details. That information is provided directly to Our third party payment processors whose use of Your personal information is governed by their Privacy Notice. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. 

 

Stripe 

 

Their Privacy Notice can be viewed at https://stripe.com/us/privacy 

 

QuickBooks 

 

Their Privacy Notice can be viewed at https://www.intuit.com/privacy/ 

 

Behavioral Remarketing 

 

The Company uses remarketing services to advertise to You after You accessed or visited our Service. We and Our third-party vendors use cookies and non-cookie technologies to help Us recognize Your Device and understand how You use our Service so that We can improve our Service to reflect Your interests and serve You advertisements that are likely to be of more interest to You. 

 

These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies and to enable Us to: 

 

∙ Measure and analyze traffic and browsing activity on Our Service 

 

∙ Show advertisements for our products and/or services to You on third-party websites or apps 

 

∙ Measure and analyze the performance of Our advertising campaigns Some of these third-party vendors may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit You to block such technologies. You can use the following third-party tools to decline the collection and use of information for the purpose of serving You interest-based advertising: 

 

∙ The National Advertising Initiative's opt-out platform: http://www.networkadvertising.org/choices/ 

 

∙ The European Interactive Digital Advertising Alliance's opt-out platform: http://www.youronlinechoices.com/ 

 

∙ The Digital Advertising Alliance's opt-out platform: http://optout.aboutads.info/?c=2&lang=EN 

 

You may opt-out of all personalized advertising by enabling privacy features on Your mobile device such as Limit Ad Tracking (iOS) and Opt Out of Ads Personalization (Android). See Your mobile device Help system for more information. 

 

We may share information, such as hashed email addresses (if available) or other online identifiers collected on Our Service with these third-party vendors. This allows Our third-party vendors to recognize and deliver You ads across devices and browsers. To read more about the technologies used by these third-party vendors and their cross-device capabilities please refer to the Privacy Notice of each vendor listed below. 

 

The third-party vendors We use are: 

 

Google Ads (AdWords) 

 

Google Ads (AdWords) remarketing service is provided by Google Inc. 

 

You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads 

 

Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. 

 

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy 

 

X (formerly known as Twitter) 

 

X remarketing service is provided by X Corp. 

 

You can opt-out from X's interest-based ads by following their instructions: https://support.twitter.com/articles/20170405 

 

You can learn more about the privacy practices and policies of X by visiting their Privacy Notice page: https://twitter.com/en/privacy#current 

 

Facebook 

 

Facebook remarketing service is provided by Facebook Inc. 

 

You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/516147308587266 

 

To opt-out from Facebook's interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217 Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. 

 

You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings. 

 

For more information on the privacy practices of Facebook, please visit Facebook's Data Notice: https://www.facebook.com/privacy/explanation 

 

Pinterest 

 

Pinterest remarketing service is provided by Pinterest Inc. 

 

You can opt-out from Pinterest's interest-based ads by enabling the "Do Not Track" functionality of your web browser or by following Pinterest instructions: http://help.pinterest.com/en/articles/personalization-and-data 

 

You can learn more about the privacy practices and policies of Pinterest by visiting their Privacy Notice page: https://policy.pinterest.com/en/privacy-policy Instagram 

 

Their Privacy Notice can be viewed at https://help.instagram.com/519522125107875 

 

YouTube 

 

Their Privacy Notice can be viewed at https://policies.google.com/privacy?hl=en 

 

Usage, Performance and Miscellaneous 

 

We may use third-party Service Providers to provide better improvement of our Service. 

 

Invisible reCAPTCHA 

 

We use an invisible captcha service named reCAPTCHA. reCAPTCHA is operated by Google.

 

The reCAPTCHA service may collect information from You and from Your Device for security purposes. 

 

The information gathered by reCAPTCHA is held in accordance with the Privacy Notice of Google: https://www.google.com/intl/en/policies/privacy/ 

 

ZohoDesk 

 

ZohoDesk is a customer support software. The service is operated by Zoho, Inc. 

 

ZohoDesk service may collect information from Your Device. 

 

The information gathered by ZohoDesk is held in accordance with its Privacy Notice: https://www.zoho.com/privacy.html 

 

Google Places 

 

Google Places is a service that returns information about places using HTTP requests. It is operated by Google. 

 

Google Places service may collect information from You and from Your Device for security purposes. 

 

The information gathered by Google Places is held in accordance with the Privacy Notice of Google: https://www.google.com/intl/en/policies/privacy/ 

 

Canadian Residents 

 

The Canadian Personal Information Protection and Electronic Documents Act (PIPEDA) provides certain rights to Canadian residents. Under Canadian law, you have a right to access your personal information held by us, subject to applicable exceptions. You may contact us or write to use at the address below to ask us to access and/or correct your information. We may require you to send us proof of your identity before providing you with access to your personal information. If you send us a request to access or correct information, then we will contact you within 30 days (although it may take us longer to fully respond to your request). 

 

Our Privacy Notice clearly states how we collect, use and share your personal information. We may share information with third parties, such as subsidiaries, affiliates, business partners and authorized third parties. However, we will only share your information with such parties where we have your explicit consent to do so or, in some cases, where we may infer consent from your actions or behavior. Please contact us at any time to let us know if you do not wish to receive marketing communications (such as emails) from us or our third party partners, or you otherwise object to our sharing your information with those partners. 

 

"Do Not Track" 

 

Our Service does not respond to Do Not Track (DNT) signals, since uniform standards for “Do Not Track” signals have not been adopted. 

 

However, some third party websites do keep track of Your browsing activities. If You are visiting such websites, You can set Your preferences in Your web browser to inform websites that You do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of Your web browser. 

 

Children's Privacy 

 

The Service may contain content appropriate for children under the age of 13. As a parent, you should know that through the Service children under the age of 13 may participate in activities that involve the collection or use of personal information. We use reasonable efforts to ensure that before we collect any personal information from a child, the child's parent receives notice of and consents to our personal information practices. 

 

We also may limit how We collect, use, and store some of the information of Users between 13 and 18 years old. In some cases, this means We will be unable to provide certain functionality of the Service to these Users. If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information. 

 

We may ask a User to verify its date of birth before collecting any personal information from them. If the User is under the age of 13, the Service will be either blocked or redirected to a parental consent process.

 

 

 Information Collected from Children Under the Age of 13 

 

The Company may collect and store persistent identifiers such as cookies or IP addresses from Children without parental consent for the purpose of supporting the internal operation of the Service.

 

We may collect and store other personal information about children if this information is submitted by a child with prior parent consent or by the parent or guardian of the child. 

 

The Company may collect and store the following types of personal information about a child when submitted by a child with prior parental consent or by the parent or guardian of the child: 

 

∙ First and/or last name 

 

∙ Date of birth 

 

∙ Gender 

 

∙ Grade level 

 

∙ Email address 

 

∙ Telephone number 

 

∙ Parent's or guardian's name 

 

∙ Parent's or guardian's email address 

 

For further details on the information We might collect, You can refer to the "Types of Data Collected" section of this Privacy Notice. We follow our standard Privacy Notice for the disclosure of personal information collected from and about children. 

 

Parental Access 

 

A parent who has already given the Company permission to collect and use his child personal information can, at any time: 

 

∙ Review, correct or delete the child's personal information 

 

∙ Discontinue further collection or use of the child's personal information 

 

To make such a request, You can write to Us using the contact information provided in this Privacy Notice. 

 

Links to Other Websites 

 

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Notice of every site You visit. 

 

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

 

Changes to this Privacy Notice 

 

We may update Our Privacy Notice from time to time. We will notify You of any changes by posting the new Privacy Notice on this page. 

 

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Notice. 

 

You are advised to review this Privacy Notice periodically for any changes. Changes to this Privacy Notice are effective when they are posted on this page. 

 

Contact Us 

 

If you have any questions about this Privacy Notice, You can contact us: 

 

By email: [email protected] 

 

You may also write to: 

Privacy Officer Klett World Languages Canada Inc. 

888 3 St SW Suite #1120 

Calgary, AB T2P 5C5

 

 

 

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