French
Klett World Languages Canada
Return Policy
Updated: August 2023
This policy applies to all orders which were not placed via the ecommerce store of Klett World Languages Canada or otherwise prepaid. Cases where it applies include, but are not limited to, sales made per purchase orders received from schools, school districts, bookstores, and other resellers. For policy relevant to ecommerce and other prepaid sales, visit content/return-policy.
Defective, Damaged, or Incorrect Products
● Any defective or incorrectly shipped item will be replaced as soon as possible at the expense of KWL. In addition to providing new copies of the product, KWLC will cover all shipping expenses related to the replacement of a product. If the item cannot be replaced within a timeframe acceptable to the customer, its value will be refunded.
● To request replacement of a defective item, contact KWLC at orders.ca@klettwl.com.
● Please do not return defective items unless specifically requested by KWLC. A replacement will not be sent automatically to the customers for defective materials returned without prior approval by a KWLC representative.
Voluntary returns
Return pre-approval
To reduce the likelihood that a return will be rejected or deemed ineligible for refund, or that processing will be delayed, we encourage, though not require, customers to contact KWLC at orders.ca@klettwl.com prior to shipping the return to request pre-approval. In your email, please include the corresponding invoice number, original purchase order number (if applicable), ISBNs and quantities of materials you wish to return, as well as confirmation that the materials satisfy conditions outlined in this document. Final approval will be contingent upon receipt of materials in acceptable condition.
Print products and pre-assembled bundles:
Up to 20% of a print material ordered on each purchase order can generally be returned for a refund. If the quantity returned exceeds 20% of quantity ordered, refund will only be issued for 20% of quantity ordered. The following conditions must be satisfied for a refund to be issued:
○ Materials are in like-new condition and bear no physical marks of use.
○ Pre-assembled bundles, shipped to the customer in a shrink wrap, are received in the original
shrink wrap.
○ The return is initiated within a calendar year of the date of delivery of the materials to the customer, according to the carrier’s tracking information. The return is considered to be initiated on the date the customer contacts KWLC for pre-approval or ships materials, whichever comes first.
○ Any and all bookstore/school markings, inventory stickers, and price stickers are removed.
○ The materials are not intended primarily for teachers or instructors (e.g., Annotated Teacher Editions, Annotated Instructor Editions, Teachers’ Manuals, and Instructors’ Manuals, are non-returnable).
Digital products:
● Digital materials not included in pre-assembled bundles are non-returnable and non-refundable.
Return instructions:
● The customer should attach a document quoting the corresponding invoice number and original purchase order number (if applicable).
● The customer is responsible for the cost of return shipment, unless returning a defective, damaged, or incorrect product. If the customer is returning a defective, damaged, or incorrect product, Klett World Languages Canada will organize the return shipment.
● Returns should be sent to the address below. Please contact orders.ca@klettwl.com if you need special return arrangements, such as LTL shipment.
Returns Address:
Klett World Languages
ATTN: Returns department
34 Armstrong Ave.
Georgetown, ON L7G 4R9